Shipping & Return Policy


Please call us toll free at 1-866-578-6569 or email customerservice@sunjoyonline.com to inquire about returning your merchandise within 30 days of the original purchase date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable. 

All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted. If your replacement canopy/netting is defective or was damaged upon arrival, please refer to our Warranty page. 


When returning your product:

Please remove all existing shipping labels from the box and make sure to include the item list that was included with your purchase. If you do not have the item list, please write your name and order number on a piece of paper and put it inside the box along with your canopy and/or netting. 


Please send all returns to:

Return and Refund 

27040 San Bernerdino Ave

Redlands, CA 92374