Sunjoy guarantees its products against manufacturer defects for six (6) months after the original purchase date. If you ordered the correct product* and it is found to be defective, we will provide you with your choice of a one-time replacement or a 50% refund. For all returns or replacements, please fill out the form located under the “Contact Us” page or call us at 1-877-578-6569.
Please note: Our warranty does not cover damage caused by natural occurrences or weather damage. This includes but is not limited to: heavy rain or winds, snowstorms, blizzards, hurricanes, falling tree limbs, or damage caused by persons or animals.
*It is your responsibility to ensure that you have ordered the replacement canopy/netting that correlates to your gazebo’s specific product number. If you purchased the improper replacement for your gazebo you may be charged a restocking fee. Please feel free to call our customer support at 1-866-578-6569 if you have any questions or concerns about ordering the correct replacement product.