Frequently Asked Questions

1. Why can't your company manufacture more parts, so I don't have to wait on a back order.

2. Why does your company manufacture overseas instead of in the U.S.?

Answer: The choice of where to manufacture is left up to the head of our companies and they have chosen to manufacture out of the U.S., because they felt this was the best and quickest way to satisfy the customers we have all through the United States and Canada.

3. Why is there no place to send complaints?

4. Where is your home office, warehouses, and customer service located?

5. Is there a website I can go to to purchase a whole unit (gazebo, table, etc) from Sunnest Services?

6. Where all are your products sold?

1. Our unit comes with a limited warranty coverage, some has 6 months, 12, 24, 36 some even have 84 months. The manufacturer warranty replacement for these items are for free and you may call our customer service for help.
2. Warranty does not cover damage due to extreme weather conditions. Our steel components for garden accessories and furniture are treated with rust inhibiting paint that protects it from rusting. However, due to the nature of steel, surface oxidation (rusting) will occur once these protective coatings are scratched. This is not a defect and thus not covered by the warranty.
3. Also, Warranty is to the original purchaser and is non-transferable. Any replacement of warranted items will be in the original style and color, or a similar style and color if the original is unavailable or has been discontinued.

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